“Don’t call the number or follow the links,” Apple says. And to protect your Apple account, “always keep your contact information secure and up to date, and never share your Apple Account password or ...

Have you ever had an unexpected direct phone call from Apple support? I have not, and if you do ever receive one, you probably aren’t talking to Apple. The company says you should immediately hang up.

Most Apple customers have learned to be cautious about messages claiming to come from the company’s support services. It’s vital to check URLs and email addresses for small discrepancies, scan the ...