As someone who has conversations with businesses about digital transformation every day, I hear one question come up more than any other: Where do we start? It’s a deceptively difficult question to ...

Editor's Note: This article was updated on July 12, 2024 to include new data and information. Customer relationship management (CRM) platforms have been around since the '90s. Back then they were ...

The funding points to a shift away from bloated systems toward faster, AI-driven CRM platforms built for execution.

In the customer service field, there are many rewarding jobs. However, some of them pay better than others. While money should not be your main motivation when deciding what career to go into, it is ...