The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

Avia, formerly known as AviaGames, a global leader in casual mobile gaming, has successfully built an exceptional customer service experience for its players. With over 15 games, including the highly ...

As a service organization working to optimize the customer experience, you need to be thinking about ways you can make your company’s service delivery a seamless experience for your customers. What ...

Businesses today face mounting pressure to deliver frictionless customer experiences while maintaining robust fraud prevention and security measures. Traditional verification methods often force ...

TEWKSBURY, Mass.--(BUSINESS WIRE)--Engageware (formerly TimeTrade SilverCloud), an industry-leading provider of customer engagement solutions, and Glia, a leading provider of Digital Customer Service, ...

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives. And while a digital transformation was already underway, ...

Airtel Nigeria has taken a significant step forward in customer-centric innovation with the launch of Airtel Assist. This AI-powered self-service chatbot provides a seamless experience on WhatsApp.

Recent research points to an increase in financial crime as criminals take advantage of access to billions of compromised data records for sophisticated application fraud attacks targeted at financial ...

Opinions expressed by Entrepreneur contributors are their own. As the world becomes increasingly connected through the web, your customers come to expect a healthy network when they do business with ...

In the tech industry, innovation happens every day. And in an industry that’s constantly evolving, it’s no surprise that with every passing year, we see major advancements in the ways we’re able to ...

Susan, 29, recently ordered a couple of outfits from the web site of her favorite apparel retail chain. The next day, she decided she’d like to take one of the dresses on a trip that weekend — so she ...

Companies Still Failing to Meet Customer Service Needs across Channels, New Survey from inContact Reveals 8 in 10 consumers are willing to switch companies due to poor customer service Companies must ...