You’ve probably heard the advice to listen to understand, rather than listening to respond. Chamorro-Premuzic explains: “Too many times, perhaps because of pressures to seem smart at work, even when ...

Confusing communication could cost your company — but the right emojis could help. In a new survey from software development company Atlassian, more than a third of respondents — knowledge workers ...

It's the classic post-festive season scenario. Upon returning from the Christmas break, you come back to the office (or your work-from-home desk as the case may be) to an endless queue of unread ...

Have you ever been stuck in a frustrating loop of workplace miscommunication? I certainly have. Recently, I came across a simple yet powerful framework that has dramatically improved how I communicate ...

It’s frustrating to leave a conversation feeling completely misunderstood. You might have even thought you were crystal clear, yet the message didn’t land the way you expected. This happens all the ...

Government workplace modernization in 2026 means redesigning workflows for hybrid teams, unifying collaboration tools and ...

From a terrain that was predominantly dominated by traditional face-to-face meetings and lengthy email threads, we have transitioned to a realm that embraces a colourful, efficient, and expressive ...

For most of us, most of the daily work communication happens through emails. In fact, a recent poll found the average office worker receives around 121 emails every day. They send about 40 each day.

Are we turning on our webcams today? Is it unprofessional to send an emoji to your boss? May I wear yoga pants to work? As video conferences replaced conference rooms and direct messages replaced ...