Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Bank of Valletta earned high commendations at the European contact centre & customer service awards for its customer-centric ...

In 2026, higher education law enforcement will prioritize belonging-driven policing, AI-enhanced security infrastructure, ...

The origin of the quote, “The customer is not an interruption in our work but the purpose of it,” may be debatable. Its core ...

Husky Liners shares tips on safely driving in snow, sleet, and freezing rain, emphasizing the importance of cautious driving ...

Vanta reports on eight essential AI security best practices for organizations to mitigate risks and ensure safe AI adoption ...

“Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” Those are the words of Alfred Adler, the renowned Austrian psychotherapist. In ...

Leading with influence focuses on building trust, empathy and a shared vision to inspire teams toward higher engagement and ...

Based on a survey of nearly 11,814 respondents across diverse industries, the study shows that female professionals are not ...

The use of AI amplifies the strengths of frontline staff and supports the dynamic nature of in-store service. Through smarter ...

Concentrix launches emotionally aware conversational AI agents to deliver fast business results and enhance operations, ...

Annika Marie Schoene, a research scientist and assistant professor at Northeastern University who studies AI in healthcare, ...