We independently review everything we recommend. When you buy through our links, we may earn a commission. Learn more› By Kaitlyn Wells I’m not one to run, unless it’s toward an ice cream truck or ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a ...

A hand ringing a bell at a hotel check-in. Many modern hotels are going above and beyond when it comes to complimentary amenities—here's what you could ask for the next time you travel. With airline ...

Dr. Nilesh R. Parmar is the founder of NP Consulting, providing consulting and marketing services to the dental and healthcare industry. Artificial intelligence (AI) is quietly reshaping one of the ...

Hacking is hard. Well, sometimes. Other times, you just call up a company’s IT service desk and pretend to be an employee who needs a password reset, an Okta ...

We’ve owned a 2025 Toyota 4Runner TRD Off-Road Premium — our newest long-term test vehicle — for two months, and it’s already had its first service visit for two issues: a leaky moonroof and a broken ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

Photo Credit: Naveen Manga, global chief technology officer for Marriott International (left), and Kurien Jacob, partner and managing director for Highgate Technology Ventures, at the Skift Data and ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...