Digital transformation is not only about the adoption of new technologies; it transforms the functioning of the organization ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

The quick-service restaurant industry is at a critical inflection point and is undergoing a significant transformation. As ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Paritosh Kashyap, Executive Director at Kotak Mahindra Bank, discusses the RBI's shift toward customer centricity and ease of ...

Editor’s Note: This is the second installment in our ‘Executive Input’ blog series sponsored by DataXstream that extracts key takeaways from short interviews with distribution executives — often ...

As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from browser crashes, accidental closures, or system reboots—can be costly ...

Hear directly from federal leaders on what it takes to modernize the customer journey—end to end. Federal agencies are taking the next step in their customer experience strategies, and using ...

From the field to the front desk, Oracle Payments delivers a connected, cohesive embedded payments platform for restaurant, sports & entertainment, hospitality, and healthcare organizations Oracle ...

This launch completes the integration of voice and text into HBX Group’s customer service, offering faster, more personalised support, available 24/7. HBX Group has announced the global launch of an ...

The National Identity Management Commission (NIMC), in collaboration with SERVICOM, on Tuesday inaugurated a 38-page Service Charter to drive inclusive and efficient National Identity Numbers (NIN) ...